Terms & Conditions

1. General Information

These Terms & Conditions govern the use of our online grocery platform and the purchase of products offered by Themaar Maleha within Sharjah.
We reserve the right to update, modify, or change these terms at any time without prior notice.

2. Eligibility

To use our services, you must:

• Provide accurate and complete information
• Use the platform legally and responsibly

3. Account Registration

When you create an account, you agree to:

• Provide true, current, and complete details
• Keep your login information confidential
• Be responsible for all activities under your account

We reserve the right to suspend accounts with suspicious or fraudulent activity.

4. Product Information

We strive to display accurate product details, prices, and availability.
However, occasional errors may occur due to:

• System updates
• Supplier changes
• Unavailability of products

In such cases, we will inform you and offer alternatives or refunds.

5. Pricing & Payment

• All prices are listed in AED (United Arab Emirates Dirham).
• Prices may change at any time without notice.
• Payment methods include:
  ✔ Cash on Delivery
  ✔ Card Payments
  ✔ Online Payments (if integrated)
• You must ensure correct billing and payment details.

If a payment fails or is disputed, we may suspend or cancel your order.

6. Orders & Acceptance

Placing an order on our platform does not guarantee acceptance.
Your order is confirmed only when:

1. We verify product availability
2. We accept the payment
3. The order is processed for delivery

We may cancel orders due to:

• Out-of-stock items
• Incorrect pricing
• Technical errors
• Suspicious transactions

Refunds will be processed accordingly.

7. Delivery Policy

By placing an order, you agree to our delivery terms:

• Delivery timings depend on location, product availability, and demand
• Customers must provide correct address and contact details
• Missed deliveries may result in re-delivery charges
• Delivery fees and minimum order values apply (as listed on our Delivery page)

8. Return, Replacement & Refunds

You may request a return or refund in accordance with our Return & Refund Policy.
Returns are accepted only for:

• Damaged items
• Wrong products
• Missing items
• Quality issues

Requests must be submitted within the specified time frame.

9. Cancellation Policy

Orders can be cancelled before they are packed or dispatched.
If already out for delivery, cancellation fees may apply.

We reserve the right to cancel orders due to system errors or unavailability.

10. User Responsibilities

You agree NOT to:

• Violate any UAE laws
• Misuse the website or app
• Submit false information
• Attempt to disrupt systems or security
• Copy, modify, or resell website content

Any misuse may result in account suspension or legal action.

11. Intellectual Property

All content on our platform — including text, images, graphics, logos, and software — is the property of Themaar Maleha.
You may not copy, distribute, or use content without written permission.

12. Limitation of Liability

Themaar Maleha is not liable for:

• Delays caused by unforeseen circumstances
• Loss or damage due to user negligence
• Technical errors, interruptions, or server issues
• Force majeure events (weather, accidents, govt. restrictions, etc.)

Our liability is limited to the amount paid for the order.

13. Privacy Policy

Your personal information is protected according to our Privacy Policy.
By using our platform, you consent to the collection and use of your data for order processing, service improvement, and communication.

14. Third-Party Services

We may use third-party providers for payments, delivery, and analytics.
We are not responsible for issues arising from third-party platforms or services.

15. Governing Law

These Terms & Conditions are governed by the laws of Sharjah and the United Arab Emirates.
Any disputes will be handled under UAE jurisdiction.