Delivery Options Overview

At Themaar Maleha, we are committed to delivering your groceries quickly, safely, and conveniently across Sharjah. Our goal is to make your shopping experience smooth from the moment you place your order to the moment it reaches your doorstep.

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Pick up Your Order at The Checkout Area

Exchange or Return of Goods

If the product is of good quality, the buyer has the right to terminate the contract concluded at a distance within 14 days after its execution.

In order for the right to terminate the agreement to be preserved, the consumer needs to monitor the preservation of the products in their original state. If the device is destroyed, damaged or damaged through no fault of the customer, the customer is not deprived of the opportunity to terminate the contract. If the value has decreased due to unpacking the product or checking its functionality, this does not mean that the consumer cannot write a request for a refund.

The product is not accepted back if at least one of the components is missing:

  • fully equipped equipment;
  • a receipt proving the fact of purchase in the WoodMart online store;
  • warranty card;
  • an act with a description of the defect drawn up by the service department.

The money for the goods will be returned within the terms established by the current legislation

Delivery Areas

We currently deliver across Sharjah, covering all major residential and commercial zones. Whether you are in Downtown, Business Bay, Marina, JVC, Deira, Bur Sharjah, or surrounding communities, we ensure reliable and timely service.

Delivery Policies

  • If an item is unavailable, we will contact you for a replacement or issue a refund.
  • If the delivery attempt fails due to incorrect address or unavailability, a re-delivery fee may apply.

Please ensure your contact number is active for smooth communication.

FAQs

1. Which areas do you deliver to?

We deliver across Sharjah, covering all major residential and commercial communities.

2. Do you offer same-day delivery?

Yes! Orders placed before our cut-off time qualify for same-day delivery.

3. What are your delivery hours?

We deliver daily from 10 AM to 10 PM.

4. How can I track my order?

You’ll receive SMS/WhatsApp updates with tracking information as soon as your order is dispatched.

5. What if an item is unavailable?

We will call you for replacements or offer a refund for the unavailable product.

6. What are the delivery charges?

Delivery is free for orders above AED [amount]. Orders below the minimum incur a small fee of AED [amount].

7. What if I miss my delivery?

If we cannot reach you, the delivery will be rescheduled. A re-delivery charge may apply.

8. Do you deliver frozen or chilled items?

Yes! All chilled and frozen items are delivered in temperature-controlled packaging.

9. Can I schedule a delivery?

Absolutely — you can select a preferred date and time at checkout.

10. Who can I contact for support?

Our customer service team is available from 10 AM – 10 PM at:
 📞 [Number] | 📧 [Email]